Terms of Service

By accessing or using the Velnoxa platform (“Service”) operated by Velnoxa Inc. (“Velnoxa”, “we”, “us”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

You must be at least 18 years old and capable of entering into a binding contract to create an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

Velnoxa offers subscription plans billed monthly or annually. By subscribing, you authorise us to charge your payment method at the start of each billing period. Prices are shown excluding applicable taxes unless stated otherwise.

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period.

We have a strict no-refund policy for the following reasons:

• AI compute costs are incurred immediately. Every generation, refinement, and export consumes GPU and infrastructure resources the moment the request is made. These costs are non-recoverable regardless of whether you use the output.
• Unlimited trial access before committing. We offer a free trial so you can fully evaluate the platform — including all generation capabilities — before entering a paid subscription. There is no information asymmetry that would warrant a refund post-purchase.
• Preventing abuse. A refund window on subscription software with AI generation creates a straightforward exploit: generate as much as needed, then claim a refund. Our policy protects all users by keeping the service financially sustainable.

If you believe a charge was made in error (e.g. a duplicate charge or a technical fault that prevented access), contact [email protected] and we will investigate promptly. Legitimate billing errors are always corrected.

You agree not to:

• Use the Service to generate content that is illegal, defamatory, or infringes third-party intellectual property
• Attempt to reverse-engineer, decompile, or extract model weights or proprietary algorithms
• Use automated scripts to access the Service outside of our official API
• Resell or sublicense access to the Service without written permission
• Upload content containing personally identifiable information of individuals without their consent

Violation of these rules may result in immediate suspension or termination of your account without refund.

You retain ownership of all content you upload. By uploading content, you grant Velnoxa a limited, non-exclusive licence to process it solely to provide the Service.

AI-generated outputs are provided to you for use in your business. Velnoxa does not claim ownership of generated creative assets. However, you are responsible for ensuring the generated output does not infringe third-party rights before publishing or commercialising it.

The Velnoxa name, logo, platform, and underlying technology are owned by Velnoxa Inc. and protected by applicable intellectual property law.

Either party may terminate the relationship at any time. You may cancel via your account settings. We may suspend or terminate your account if you breach these Terms, with or without prior notice depending on severity.

Upon termination, your access to the Service ends at the close of your current billing period. Asset data is retained for 30 days post-cancellation to facilitate export, then permanently deleted.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs will meet any specific quality standard. Use of AI-generated content in your business is at your own discretion and risk.

To the maximum extent permitted by law, Velnoxa’s total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

In no event will Velnoxa be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption.

We may update these Terms periodically. We will notify active subscribers of material changes by email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the revised Terms.

Questions about these Terms? Email [email protected].